Commons Sense

House of Commons · Ministers' Questions

Digital Services across Government

Thursday 27 May 2021 · 1 question

Summarised by AI from the official record, so it can contain mistakes.

Read the full transcript on Parliament.uk

At a glance

Answered 0 Partly answered 1 Not answered 0

Key points

  • Andrew Jones asked the Minister to ensure all Departments focus on improving digital access for citizens and efficiency in the back office.
  • The Minister agreed, emphasizing the importance of digital transformation to ease citizen interaction with Government services.
  • The Minister highlighted examples including passport renewals and booking appointments.

Topics (select to filter)

Questions & Answers

Q1 Andrew Jones Con
Science & Technology
Context

The digital marketplace has accelerated significantly over the past year, making people more comfortable with online transactions.

Question

Will my right hon. Friend ensure that all Departments across Government focus on improving digital access wherever possible, focusing not only on simplicity and security for users but in the back office where significant savings may be made?

Answer from Michael Gove

My hon. Friend is spot on. He is absolutely right that the digital transformation of Government should make it easier for citizens to interact with Government, and to receive services quickly—everything from the renewal of passports to making sure that they can book appointments—but it is also the case that back-office functions in Government can be made even more efficient through the effective deployment of GDS's superb cadre of civil servants. He has championed this quite rightly and I hope to work with him in future to make sure that we do even more.

Partly answered

Not addressed: specific measures or commitments

How: Broad Agreement Without Specifics

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