Context
There is growing concern about the quality of communication between the Crown Prosecution Service (CPS) and victims of crime, particularly in cases where delays or lack of information can exacerbate the trauma experienced by victims.
Question
What steps the CPS is taking to improve communication with victims. I am concerned that without clear lines of communication and support, victims are left feeling abandoned and unsure about what happens next in their case.
Answer from Lucy Frazer
How we communicate with victims is absolutely critical to the delivery of justice. Having spoken to the Director of Public Prosecutions and others at the CPS, I know that they are fully committed to and understand the importance of clear and open communications to victims, giving explanations about their cases. That is why the CPS is carrying out a root and branch review to assess how best to deliver on its commitments to victims.
Not addressed: The answer does not specify concrete steps or timelines for improvements in communication with victims but rather states an intention for a review without additional details.
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