Context
There has been an increased reliance on online services due to the pandemic, but a significant portion of older people remain digitally excluded.
Question
What recent steps have you taken to tackle the digital divide? Coronavirus and lockdown have accelerated society's reliance on online services, but 42% of those aged 75 and above do not use the internet. Age UK states there is little evidence that the pandemic has led to significant numbers of digitally excluded people getting online.
Answer from Matt Warman
The Department works across government to ensure equality of access for supermarkets and banks. The NHS makes efforts to contact people in a way that suits them. However, there is recognition that older people need help accessing equipment and training.
Not addressed: Specific actions or commitments on providing equipment and training were not detailed.
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