101 Service Call Answering Times
2020-11-09
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The MP is concerned about long response times for calls to the non-emergency police number, which are leading people to use emergency services instead.
What steps she is taking to improve the call answering time on the 101 service; and if she will make a statement. The actual response on the 101 service is quite often far too long, and people then revert to the 999 service, putting undue pressure on it.
We recognise the importance of a timely response to 101 calls and are supporting national programmes developing new ways for the public to contact the police. Gloucestershire constabulary is a key beneficiary of the Single Online Home for policing, a digital 101 service. The response times and disposition of 101 is a matter for the police and crime commissioner and the chief constable in his county. I urge him to explore it as a reporting mechanism.
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Assessment & feedback
Specific steps the Government can take to improve the 101 service
The Response Times And Disposition Of 101 Is A Matter For The Police And Crime Commissioner And The Chief Constable In His County
Response accuracy
Q2
Partial Answer
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Context
The MP is concerned about long response times for calls to the non-emergency police number, which are leading people to use emergency services instead.
I thank the Minister for that response, but the actual response on the 101 service is quite often far too long, and people then revert to the 999 service, putting undue pressure on it. I have a meeting with the chief constable of Gloucestershire on Wednesday, and I will certainly make those points to him.
It is no surprise that a Member of Parliament who is himself very accessible to his constituents on an almost 24/7 basis should want the same for the police. While I would love to sit behind my desk in Whitehall and manage these things from the centre, the truth is that the response times and the disposition of 101 is a matter for the police and crime commissioner and the chief constable in his county. Some of that solution is technological and we think that much can be achieved through the Single Online Home.
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Assessment & feedback
Specific steps the Government can take to improve the 101 service
The Response Times And Disposition Of 101 Is A Matter For The Police And Crime Commissioner And The Chief Constable In His County
Response accuracy