Context
The MP is concerned about claimants' smooth transition from legacy benefits to universal credit.
Question
What steps her Department has taken to support an effective transition between legacy benefits and universal credit. Claimants should be supported during this change.
Answer from Will Quince
My Department continually reviews its processes and the service it provides to claimants using a long-standing test and learn approach. In July, we introduced a two-week run-on of DWP income-related benefits, which is in addition to the existing two-week extension of housing benefit that is already payable to eligible claimants.
Not addressed: Did not address specific steps beyond introducing run-ons and extensions
How: Continually Reviews Processes
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