Commons Sense

House of Commons · Ministers' Questions

Covid-19: Financial Loss to Rail Passengers

Monday 18 May 2020 · 1 question

Summarised by AI from the official record, so it can contain mistakes.

Read the full transcript on Parliament.uk

At a glance

Answered 1 Partly answered 0 Not answered 0

Key points

  • Andrea Jenkyns asked the Minister about refunds for rail passengers due to the COVID-19 outbreak.
  • The Minister confirmed that refunds are available for all ticket types purchased before certain dates.
  • Unused tickets can be refunded or extended based on the operator's policy.

Topics (select to filter)

Questions & Answers

Q1 Andrea Jenkyns Con Morley and Outwood
Transport
Context

Rail operators are facing financial difficulties due to decreased ridership, raising concerns about passenger refunds.

Question

It is crucial that people who avoid public transport do not end up financially disadvantaged. Will my hon. Friend confirm that passengers in Morley and Outwood with advance tickets as well as season ticket holders will receive fee-free refunds for unused travel during the outbreak?

Answer from Chris Heaton-Harris (Minister of State for Transport)

We have worked with the rail industry to extend refunds to all ticket types, waiving admin fees since 17 March. Advance tickets purchased before 23 March are eligible for fee-free refunds. Unused carnet tickets can be refunded or extended depending on the operator, and season tickets remain refundable without changing policy.

Answered
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