Personal Independence Payment Assessments and Outcomes
2020-03-09
TAGS
Response quality
Questions & Answers
Q1
Direct Answer
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Context
Claimants in Bosworth face up to 42 weeks for clearance of their case, longer than the national average of 30 weeks.
What steps can the DWP and the Ministry of Justice take to ensure that the process is swift and that claimants are kept up to date during this time?
HM Courts and Tribunals Service has developed a new digital system and is increasing the number of judges. The DWP proactively contacts claimants seeking to appeal their decision at the mandatory reconsideration stage to help identify additional evidence to correct the decision, reducing the need for independent appeals.
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Assessment & feedback
Response accuracy