Topical Questions 2021-11-08

2021-11-08

TAGS
Response quality

Questions & Answers

Q1 Partial Answer
Context
The Work and Pensions Secretary welcomes new ministers to her department.
Since the last Work and Pensions oral questions, I am pleased to welcome the Minister of State, Department for Work and Pensions, my hon. Friend the Member for Norwich North (Chloe Smith), and the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Macclesfield (David Rutley) to join our ministerial team. I congratulate the Under-Secretary of State for Education, my hon. Friend the Member for Colchester (Will Quince) on moving to his new role, looking after childcare. I also thank my hon. Friend the Member for North Swindon (Justin Tomlinson) for the great work that he did during his time in the Department; he should be proud of his achievements, including the changes to accessibility of benefits for those with terminal illness, and the national disability strategy.
Since the last Work and Pensions oral questions, I am pleased to welcome the Minister of State, Department for Work and Pensions, my hon. Friend the Member for Norwich North (Chloe Smith), and the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Macclesfield (David Rutley) to join our ministerial team. I congratulate the Under-Secretary of State for Education, my hon. Friend the Member for Colchester (Will Quince) on moving to his new role, looking after childcare. I also thank my hon. Friend the Member for North Swindon (Justin Tomlinson) for the great work that he did during his time in the Department; he should be proud of his achievements, including the changes to accessibility of benefits for those with terminal illness, and the national disability strategy.
Assessment & feedback
Response accuracy
Q2 Partial Answer
Context
A constituent of Deidre Brock stopped receiving Universal Credit at the end of July due to reaching state pension age. After several attempts, she received no response from DWP until a reply was sent after Deidre Brock intervened.
My constituent contacted the Department for Work and Pensions several times after her universal credit stopped at the end of July because she had reached state pension age, but she received no response. Three months later, I wrote to the DWP on the matter and received a letter on the same day, admitting the error, immediately depositing the outstanding amount and beginning the pension payments that my constituent was due. I listened to the excuses of the Under-Secretary of State for Work and Pensions, the hon. Member for Hexham (Guy Opperman), on this earlier, but I still cannot understand how it could have happened. Will the Secretary of State apologise to my constituent for the very great anxiety that she has suffered because of the DWP's blunders?
The hon. Member just shows her effectiveness as a Member of Parliament in responding to her constituent and taking the issue up with us. If there are specific details that she would like to go into, I think the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Hexham (Guy Opperman), will be more than happy to respond. It is right to say that universal credit is not paid to people who are of pension age, but I flag to her some of the issues addressed by my hon. Friend earlier when considering the backlog in paying out pensions.
Assessment & feedback
Apology for constituent's anxiety
It Is Right To Say That Universal Credit Is Not Paid To People Who Are Of Pension Age
Response accuracy
Q3 Partial Answer
Jonathan Reynolds Lab Co-op
Stalybridge and Hyde
Context
Before the pandemic, there were 380,000 sanctions given out by DWP to British people. The questioner criticizes the Conservative government for its punitive approach towards minor infractions compared to leniency shown to ministers.
May I add my welcome to the new Ministers on the Front Bench today? In the year before the pandemic, 380,000 sanctions were handed out by the DWP to the British people. Of course, there must be rules in any system, but since the Conservatives came to power in 2010, there has been a heavy focus on punitive sanctions, often for minor infractions, yet when the Home Secretary breaks the ministerial code by bullying, she gets off scot-free; when the Electoral Commission tries to investigate the Prime Minister's flat refurbishment, it gets its wings clipped; and last week, when Mr Owen Paterson broke the rules on paid advocacy, this Government tried to do away with the rules all together. These are not one-offs. This is a pattern of behaviour. Does the Secretary of State appreciate that many people are comparing how the DWP operates with how the Conservative party behaves, and are asking, “Why is there one rule for the Government and another for everybody else?”?
Well, what can I say? The interests of the British public are best served when the Conservative party is in power and in government. We are seeing a rise in employment. We are seeing a universal credit benefit system that is more generous than the legacy system that was there. We are finally removing a lot of the thresholds that actually prevented people from working more than 16 hours per week. I am proud of not only our policies but our civil servants in delivering an excellent record in trying to make sure that money gets to the people who deserve it the most.
Assessment & feedback
Understanding the perception of differential treatment between DWP sanctions and government behavior
The Interests Of The British Public Are Best Served When The Conservative Party Is In Power
Response accuracy
Q4 Partial Answer
Jonathan Reynolds Lab Co-op
Stalybridge and Hyde
Context
The Government's failure to address sector-specific labour shortages post-Brexit is causing significant disruptions in transport, logistics, social care, and the NHS.
People simply want to know that everyone in this country is playing by the same rules, and I think that is reasonable. Let me turn to another crisis of the Government's own making—the problems in the labour market we have seen over the past few months that left the pumps dry and the shelves sparse. As we left the single market it was obvious which sectors would be most disrupted: transport, logistics, and social care and the NHS. Regardless of how people voted, we have to make this work, which it clearly does not at the moment because of Government incompetence. This Government often claim they have a plan for jobs, but surely any credible plan would have tackled these shortages head on and got unemployed people the skills the economy needs to keep Britain moving. So, very simply, why was there no plan in place to prevent these problems?
Very evidently, the plan for jobs is working. We are seeing more people on the payrolls than was happening pre-pandemic. I hear what the hon. Gentleman says about some of the skills that may be required. I am conscious that many people who campaigned vigorously to stay in the European Union are still trying to use the excuse of leaving the European Union for why certain sectors are still under-supplied. The reality is that nearly 6 million people registered for the EU settlement scheme and they have an entitlement to live in this country if they so wish. I think there are some aspects of covid that are perhaps hindering people in coming back into the UK who are considering a return to their native countries. Let me say very clearly that we are working on this right across Government. We have the Prime Minister's lifetime skills guarantee. We are encouraging people to consider swapping sectors, as is happening with aspects such as SWAPs—sector-based work academy programmes—for people who are unemployed. There are also the bootcamps for skills and the incentives to take on apprentices that have been given to employers right across the country.
Assessment & feedback
Plan to address sector-specific labour shortages post-Brexit
I Am Conscious That Many People Who Campaigned Vigorously To Stay In The European Union Are Still Trying To Use The Excuse Of Leaving The European Union
Response accuracy
Q5 Partial Answer
Context
North Devon has twice the number of jobseekers as pre-pandemic levels, while employers struggle to find staff. This issue affects various skill levels and industries.
I am concerned about North Devon still seeing twice the number of jobseekers as before the pandemic despite local employers having numerous vacancies. What steps is my right hon. Friend taking to match these jobseekers with available jobs?
Jobcentres work directly with local employers using programmes such as SWAPs to fill vacancies. Training and work experience opportunities are available, including a guaranteed interview scheme. The Chancellor has announced £1.3 million for new technology to better match claimants and vacancies through a job-matching tool that is currently out to tender.
Assessment & feedback
Specific measures addressing the skills gap in North Devon were not detailed
Response accuracy
Q6 Partial Answer
Context
Serco telephony services have been reported to cause excessive call times due to poor training of staff, impacting the effectiveness of advice given to claimants.
I refer to my entry in the Register of Members' Financial Interests. DWP staff report that Serco telephony services are causing excessive call times because private sector staff are poorly trained. How much is this outsourcing obsession costing the taxpayer and how fair is it on claimants who face long waits for often questionable advice?
If the hon. Gentleman writes to me I will try to get a more detailed answer. There is a regular review of all contracts put out by the DWP, and the latest data on Serco was published on 24 September 2021 and is available on the gov.uk website.
Assessment & feedback
Costs associated with outsourcing to Serco and quality assurance of service delivery were not addressed
Redirecting
Response accuracy
Q7 Direct Answer
Paul Holmes Con
Hamble Valley
Context
The In-Work Progression Commission's report is expected to help workers earn more and progress in their careers.
Will the Minister update me on the In-Work Progression Commission's report and explain how this will assist constituents to earn more and advance in their jobs?
My hon. Friend will be pleased to hear that the Government will publish the response to the In-Work Progression Commission's report by the end of the year. A new in-work progression programme is supported by almost £100 million announced by the Chancellor.
Assessment & feedback
Response accuracy
Q8 Partial Answer
Context
The statutory minimum wage does not meet the cost of a real living wage, especially for younger workers who face significant disparities.
The British Government's statutory minimum wage is not a true living wage; it fails to cover basic needs. With differing rates for young people, how will the Secretary of State ensure that all workers receive a genuine living wage reflecting current costs?
We have the Low Pay Commission making recommendations. The differential in wages is noted but we see a huge increase in the national living wage since 2010. It will be at 66% of median earnings.
Assessment & feedback
Specific actions for implementing a real living wage across all ages were not detailed
Referencing Existing Bodies
Response accuracy
Q9 Direct Answer
Context
The Pension Schemes Act 2021 introduced pensions dashboards to help people better understand and manage their pension savings.
Almost exactly a year ago, I served on the Bill Committee for the Pension Schemes Act 2021. Can my hon. Friend provide an update on the implementation of pensions dashboards and undertake to write to members with a detailed response?
I will provide an update on pensions dashboards. It involves 43,000 pension providers and 22 million private and state pensions coming to devices in 2023.
Assessment & feedback
Response accuracy
Q10 Partial Answer
Rachael Maskell Lab Co-op
York Central
Context
Many pensioners are struggling with heating and food due to the increase in living costs, especially with the triple lock being unlocked.
Breaking the pensioners' promise by unlocking the triple lock will impact many pensioners with high costs. What steps will be taken to ensure they receive the money needed for this winter?
The hon. Member will be aware that pensions have increased by over £2,000 since 2010. There is also the enhanced take-up of pension credit.
Assessment & feedback
Specific measures to support pensioners in high-cost areas were not detailed
Referencing Past Increases
Response accuracy
Q11 Direct Answer
Context
Many sectors are struggling to find staff, especially in social care, hospitality, janitorial services, haulage, and logistics.
Many sectors have staff shortages. Can my right hon. Friend inform the House about further steps being taken to help jobseekers find jobs and businesses to hire necessary staff?
The DWP helps fill vacancies through work coach support, sector-based work academy programmes, and kickstart initiatives. We have doubled the number of work coaches and created a virtual job help platform.
Assessment & feedback
Response accuracy
Q12 Partial Answer
Context
The Help to Claim contract tender only specifies digital and telephone channels, which may not be accessible for many claimants.
Can the Minister confirm that there will be no removal of funds from face-to-face services so potential claimants can still access help via these methods?
We are committed to ensuring best advice for people. We have reviewed our approach post-pandemic and will provide more details on how we plan to move forward.
Assessment & feedback
No specific assurance given regarding the continued availability of face-to-face services
Response accuracy
Q13 Partial Answer
Christian Wakeford Lab
Bury South
Context
The UK's post-Brexit benefit system is under scrutiny for its application to both UK and EU citizens.
Since leaving the EU, it is right that all those in the UK who are entitled to benefits receive them. What steps is my right hon. Friend taking to ensure fair and consistent application of post-Brexit benefit rules for UK and EU citizens?
We have been working to encourage people who receive benefits requiring immigration status to apply to the EU settlement scheme. The vast majority have done so, and we are taking actions such as sending invitations and supportive officers to help with the process.
Assessment & feedback
Specific steps for fair and consistent application were not detailed
We Are Taking Every Action Possible
Response accuracy
Q14 Partial Answer
Context
There is concern about the impact of reducing the universal credit taper rate and cutting benefits on child poverty.
The reduction in the universal credit taper rate does not compensate for the £20 a week cut. Previously, no impact assessment was done before the cut. Will the Secretary of State now conduct an up-to-date assessment of how this impacts child poverty?
No impact assessment was undertaken when the temporary universal credit uplift was removed, as it was not considered necessary.
Assessment & feedback
The question about conducting an updated impact assessment was entirely ignored
Given That It Was A Temporary Uplift, No Impact Assessment Was Undertaken
Response accuracy
Q15 Direct Answer
Bob Blackman Con
Harrow East
Context
There is discussion about lowering the universal credit taper rate to ensure people benefit from work.
The reduction of the taper rate from 63% to 55% was vital. Has my right hon. Friend considered lowering it further so that working benefits more?
The reduction of the taper rate from 63% to 55% was part of the original design. The Chancellor agreed that now is a good time for it, recognising labour market opportunities and making work pay better. With £2.5 billion annually being provided, no further change in the taper rate is sought.
Assessment & feedback
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Q16 Partial Answer
Andrew Gwynne Ind
Gorton and Denton
Context
The government is being urged to cooperate proactively with the next stages of an investigation by the PHSO.
Given that the PHSO report urged proactive cooperation, will the Government follow Northern Ireland's lead and commit to doing just that?
The hon. Gentleman seems to have forgotten the PHSO was set up under Labour. The three-stage process is being observed as established by his Blair-Brown government.
Assessment & feedback
Hon. Gentleman Forgot Blair-Brown Government
Response accuracy
Q17 Partial Answer
Context
The Northern Ireland Executive have committed to reforming the unfair six-month rule. There is a call for the UK Government to follow suit.
Motor neurone disease patients and others struggle with accessing benefits. The Northern Ireland Executive are introducing legislation this month to reform the six-month rule. Will the Government follow their lead?
We aim for changes as quickly as possible, using a two-stage approach. Universal credit and employment and support allowance will be amended via secondary legislation in April; primary legislation for other benefits will follow parliamentary timetable.
Assessment & feedback
Specific commitment to follow Northern Ireland's lead was not given
We Aim For Changes As Quickly As Possible
Response accuracy