Digital Divide 2021-02-04
2021-02-04
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
There has been an increased reliance on online services due to the pandemic, but a significant portion of older people remain digitally excluded.
What recent steps have you taken to tackle the digital divide? Coronavirus and lockdown have accelerated society's reliance on online services, but 42% of those aged 75 and above do not use the internet. Age UK states there is little evidence that the pandemic has led to significant numbers of digitally excluded people getting online.
The Department works across government to ensure equality of access for supermarkets and banks. The NHS makes efforts to contact people in a way that suits them. However, there is recognition that older people need help accessing equipment and training.
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Assessment & feedback
Specific actions or commitments on providing equipment and training were not detailed.
Response accuracy
Q2
Partial Answer
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Context
There has been an increased reliance on online services due to the pandemic, but a significant portion of older people remain digitally excluded.
What recent steps have you taken to tackle the digital divide? Coronavirus and lockdown have accelerated society's reliance on online services, but 68% of those aged 75 and above do not use the internet. Age UK states there is little evidence that the pandemic has led to significant numbers of digitally excluded people getting online.
The Department continues to work across government to make sure there is equality of access for supermarkets and banks. The NHS makes efforts to contact people in a way that suits them, as seen in the vaccination programme.
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Assessment & feedback
Specific actions or commitments on providing equipment and training were not detailed.
Response accuracy