Customers with a Disability Reasonable Adjustments 2023-04-26
2023-04-26
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The question arises from the need to ensure that businesses comply with the Equality Act 2010 in making reasonable adjustments for disabled people.
What steps is the Government taking to help ensure companies make reasonable adjustments for customers with a disability?
The Equality Act 2010 requires businesses and service providers to make reasonable adjustments to improve disabled people's access to goods and services. The Minister emphasizes the importance of preventing substantial disadvantages for disabled individuals.
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Assessment & feedback
Specific steps or enforcement mechanisms are not detailed, only a reference to existing legislation.
Response accuracy
Q2
Partial Answer
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Context
A constituent, Maggie, with hearing loss experienced a lack of reasonable adjustment from a high street bank. This highlights the need to ensure compliance with the Equality Act 2010.
Maggie went to a well-known high street branch and explained her inability to use the phone due to her hearing loss but was offered an alternative service far away. Can the Minister explain what actions are being taken by the Government to ensure banks and big businesses make reasonable adjustments for those with hearing loss?
Under indirect discrimination, if a service provider's rules have disproportionate adverse effects on particular groups, it would be discriminatory. The Minister offers to meet to discuss further actions for Maggie's case.
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Assessment & feedback
No specific measures or enforcement details are provided, only an offer to discuss.
Response accuracy
Q3
Partial Answer
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Context
There have been complaints about the generalist nature of those assessing Access to Work grants, which may not fully understand specific disabilities.
Does my right hon. Friend agree that reasonable adjustments go hand in hand with Access to Work? Does he also believe it is important for assessors to have specific knowledge of an individual's condition?
The Minister for Disabled People, Health and Work is reviewing how things can be streamlined. The Minister offers to update my right hon. Friend with further details later.
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Assessment & feedback
No specific plans or timelines are provided; only a statement of review without concrete steps.
Response accuracy