Currently, 96.5% of the service family accommodation meets or exceeds the Government's decent homes standard; only those properties should be allocated to service families. The Government continue to invest significant sums to improve the quality of UK service family accommodation. The Defence Infrastructure Organisation received an investment of £400 million over this financial year and the next as part of the defence Command Paper refresh, meaning that the forecast £380.2 million for this year is more than double last year's investment in maintenance and improvements.

The hon. Gentleman asks an excellent question. We are aware that what happened last winter was not good enough. Too many homes were affected, particularly by damp and mould. That is why we have prioritised getting the investment in, and it has more than doubled in the current financial year. I am pleased to confirm to him that last week I set out our winter plan. It shows that 4,000 homes in the defence estate would benefit from significant work on damp and mould, which is about 60% of the total number that require that work.

I am obviously sorry to hear about that case. I would ask the hon. Member to write to me with the details, and I will look into it with the DIO. The key thing is that, wherever we are talking about—whichever specific barracks or base—if we are going to get on with the works, we need the money there, and we have got that. We have put in place the extra £400 million, and as I set out in the winter plan, thousands of forces personnel will now benefit from that work.

I am very grateful to my right hon. Friend. He knows that I share his passion for seeing genuine step change improvements in our accommodation. That is why we have announced the spending that we have. On the performance of the contractors, which the DIO ultimately oversees, one of the important aspects of the winter plan is a significant increase in staff manning the telephone service, so that we see better service to personnel. We expect the average waiting time for one of those calls to go from seven minutes to 29 seconds.

I would be more than happy to do so.

I am grateful to the hon. Member, and I repeat the point: we recognise that performance was not good enough last winter, which is why the Secretary of State made it an absolute priority to get the extra investment in. Having done that, I am pleased to say that the winter plan does include boiler and heating upgrades for about 1,500 homes.