Prepayment Meters 2023-07-04
2023-07-04
TAGS
Response quality
Questions & Answers
Q1
Direct Answer
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Context
The MP inquired about the support provided to customers using traditional prepayment meters, a concern raised due to rising energy costs affecting constituents.
What energy cost support has his Department provided to customers on traditional prepayment meters?
The Government have provided support through the energy bills support scheme and energy price guarantee for customers on traditional prepayment meters.
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Assessment & feedback
Response accuracy
Q2
Direct Answer
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Context
Residents in Southend West, particularly those living in Trafford House in Leigh-on-Sea, are experiencing higher energy costs on communal heat networks and have no control over their heating. The MP seeks information on government measures to encourage heat suppliers to apply for the energy bill discount scheme.
What are the Government doing to encourage heat suppliers to apply for the energy bill discount scheme ahead of the deadline at the end of this month, which will benefit my constituents who have no control over their energy bills?
The Government are committed to supporting domestic heat network customers with their bills and introduced the energy bills discount scheme heat network support to ensure that these customers do not face higher bills compared to others in similar circumstances.
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Assessment & feedback
Response accuracy
Q3
Partial Answer
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Context
There is concern over unclaimed prepayment meter vouchers due to the 30 June deadline. The MP asks about the value of these vouchers and what actions can be taken by the government to ensure that support reaches eligible individuals.
Can the Minister tell us the value of prepayment meter vouchers not cashed by the 30 June deadline? What can the Government do to ensure that support reaches those people who are eligible to get it?
We have worked hard and consistently to ensure fair treatment for all those on prepayment meters. However, the specific details about the value of unclaimed vouchers and further steps are not provided in this response.
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Assessment & feedback
Value of unclaimed vouchers and detailed steps to reach eligible individuals
Response accuracy