Welfare System Impact of AI 2023-11-13
2023-11-13
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
Assessment requested about the impact of artificial intelligence on welfare system functioning.
What assessment he has made of the potential impact of AI on the functioning of the welfare system.
We have a number of projects that use artificial intelligence within the Department to drive performance, efficiency and the service we provide to our customers. One important point to bear in mind is that we never replace a human when it comes to judgments relating to a claim or an appeal.
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Assessment & feedback
The specific ask was not clearly defined, but the response did not go into detail about AI's impact on welfare functions beyond general statements.
General Statements
Response accuracy
Q2
Partial Answer
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Context
Assessment requested about the merits of AI in fraud protection and safety measures.
Will my right hon. Friend tell the House what assessment he has made of the potential merits of the use of AI in fraud protection? How will his Department ensure that appropriate safety measures are in place?
Let me take the second of my hon. Friend's points first. As I have outlined, there is always human intervention when it is appropriate. None the less, he is quite right to raise the issue of fraud and error. We have seen a reduction in the Department over the past year of some 10% across the benefit system, and much of that has been driven by machine learning and data analytics.
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Assessment & feedback
The response did not provide specific assessments on the merits of AI in fraud protection or detailed safety measures.
General Statements
Statistical Reduction
Response accuracy