Probate Registry 2024-01-09
2024-01-09
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The MP has previously highlighted issues with probate services, noting that the service was once excellent but now faces significant failings.
What steps is he taking to improve the effectiveness of the probate registry? The service once excelled but now faces numerous failures. What specific actions are being taken?
In response to increased volume of probate applications, staffing levels have been increased by over 100 people and processes streamlined. The average mean length of time for a grant of probate following receipt of all documents is now 12 weeks.
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Assessment & feedback
The MP requested specific actions to address failures, but the response focused on general improvements without detailed steps or timelines.
Response accuracy
Q2
Partial Answer
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Context
The MP previously led a debate highlighting probate service failings and requested the Minister's action if no improvement in three months.
Acknowledging previous efforts to improve the probate service, he asks what action will be taken if no material improvement is seen within three months. He seeks removal of underperforming staff for service recovery.
A new management team is in place, and we are seeing improvements in recruitment, competency, productivity, and call handling. While the service is not yet where it should be, measures introduced have started to show impact. The Minister welcomes conversations for further improvement.
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Assessment & feedback
The MP asked about specific removal actions if no improvement, but the response provided general improvements without concrete timelines or actions regarding staff removal.
Response accuracy