In response to widespread concerns raised in a recent debate on property service charges, I met Martin King, managing director of FirstPort, on 17 November. In our meeting, I pressed Mr King and his associates on a wide range of issues stemming from reports of poor service, and I left him in no doubt that in the Government’s view, FirstPort’s performance is not good enough. I intend to write to FirstPort to follow up on the issues raised.

In my opening answer, I referenced the consultation we intend to launch soon relating to protections for residential freeholders from that type of charge, where it is unreasonable. Those provisions in the 2024 Act provide for greater transparency. They allow homeowners on freehold estates to take the estate manager to the first-tier tribunal if unreasonable rent charges are being levied.