PIP Application Process 2024-11-11
2024-11-11
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The MP is concerned about the adequacy of the PIP application process, particularly for individuals with severe disabilities.
What assessment has been made of the adequacy of the personal independence payment application process?
The hon. Gentleman raises a very fair point. It is, of course, important that we keep the awards under review, because sometimes they go up as well as down and we want to ensure that the support being provided is appropriate for the claimant. We also need to ensure that the process is accessible—I agree with him about that.
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Assessment & feedback
The specific request for an assessment of adequacy was not addressed directly.
Under Review
Looking At Further Potential Improvements
Response accuracy
Q2
Partial Answer
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Context
A constituent of the MP has a sight impairment and is unable to use a phone or fill out forms. The question arises due to scheduled PIP reassessments for people with severe disabilities.
One of my constituents in receipt of PIP is sight-impaired, deaf-blind registered and cannot use a phone or fill out forms. Can the Minister tell me why PIP reassessments are being scheduled for people with incurable disabilities and terminal illnesses?
We need to ensure that the process is accessible—I agree with him about that. Help can be provided to manage the assessment process. If he would like to send me more details about his constituent, I would be glad to see what we can do to help.
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Assessment & feedback
The specific issue of scheduling reassessments for incurable disabilities was not directly addressed.
Accessible Process
Providing Help
Response accuracy
Q3
Partial Answer
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Context
A Sunday paper reported a case of a blind woman with additional complex needs undergoing a phone-based PIP assessment, which was approved but later questioned.
Yesterday, it was reported that a blind woman with complex needs had her PIP assessment over the phone, which was approved, but then sent a letter to confirm. The charity Sense says over half feel humiliated by the process. Will he expand on what changes are being made?
We will continue to look at this issue. I am not familiar with the case that she refers to, but I will dig out the details. Clearly, it is vital that the process should be accessible to people with sight impairments or any other impairments.
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Assessment & feedback
The specific changes being made were not detailed.
Continue Looking At Issue
Dig Out Details
Response accuracy