Pension Credit Uptake 2025-09-01

2025-09-01

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Response quality

Questions & Answers

Q1 Partial Answer
Christine Jardine LD
Edinburgh West
Context
A constituent of Christine Jardine's experienced a delay in receiving pension credit, going without support when she lost her winter fuel allowance. This highlights broader concerns about delays and their impact on vulnerable pensioners.
Earlier this year, a constituent of mine in Edinburgh West contacted me about the delay she had faced in getting the pension credit she was entitled to. She applied in September last year and was told that she would receive it in November, but it was March before she got her pension credit awarded. The delay meant that she went without extra support just when she lost her winter fuel allowance, so what steps will the Minister take to cut those delays and stop more vulnerable pensioners from being left cold this winter?
I hope the hon. Member will write to me with the details of the case she raised. On the more general picture, I can reassure her that we now have a lower backlog of pension credit cases to be processed than we inherited from the last Government, despite the record number of claims that have come through.
Assessment & feedback
The specific steps to reduce delays in processing pension credit applications were not addressed.
Reassurance Comparison With Previous Government
Response accuracy
Q2 Partial Answer
Juliet Campbell Lab
Broxtowe
Context
Many pensioners at Boots have been advised that they will be unable to withdraw their pension at an unreduced rate at the age of 60, contrary to what was previously promised. This has caused significant frustration among these pensioners.
Boots has been a significant employer in my constituency since 1927, and many of my constituents have been proud to work for it. However, those close to claiming their pensions have been advised that they will be unable to withdraw their pension at an unreduced rate at the age of 60, contrary to what they were led to believe. Does the Minister recognise the frustration that many of the Boots pensioners feel, and does he agree that the Pensions Ombudsman should progress swiftly with its process?
My hon. Friend has raised this matter with me before, and the one thing I can confirm is that she is a powerful advocate for her constituents on this very important issue for them. As she knows, I cannot comment on individual cases—particularly as the matter is now with the Pensions Ombudsman—but more generally, it is important that promises made to pensioners about their pensions are lived up to. Making sure that happens is exactly why the Pensions Ombudsman exists.
Assessment & feedback
The Minister did not acknowledge the specific frustrations of Boots pensioners or commit to speeding up the process for resolving these issues.
Acknowledgment Reference To Legal Procedure
Response accuracy