Radio Teleswitch Service 2025-07-15
2025-07-15
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Q1
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Context
The previous hard deadline for the radio teleswitch service phase-out would have left many people, particularly in rural areas of Scotland, vulnerable and unaware of the need to change their meter. 100,000 people are still waiting on meters.
What steps is the Government taking to manage the switch-off of the radio teleswitch service? I welcome the Government’s change in course, but there is still a problem in Scotland with about 97,000 meters needing replacement and many people unaware. In rural communities, what specific actions are being taken to ensure vulnerable people get protection?
We have been working closely with the Scottish Government and engaging with Scottish MPs. All households in Scotland that require a meter replacement have been contacted multiple times. Additionally, suppliers are collaborating with local authorities to address particular challenges in rural communities. Suppliers will work on emergency appointments for those who need them, and no area will be switched off without informing consumers, allowing them to book emergency appointments, and notifying MPs and local authorities.
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