Royal Mail North-west 2025-12-11
2025-12-11
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Questions & Answers
Q1
Partial Answer
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Context
Residents of Middleton have been without reliable postal service for over a year, leading to delays in crucial medical documentation and urgent financial correspondence. This issue was previously discussed with Royal Mail's chief executive and its parent company.
I commend the efforts of posties across the country, especially at this time of year, but residents in Middleton in my constituency have been without a reliable postal service for well over a year. That has meant that crucial medical documentation and urgent financial correspondence have been reaching the people of Middleton too late, if at all. What steps are the Government taking to bring about serious improvements in Royal Mail’s service provision in north Greater Manchester, given that Royal Mail alone is proving unable to deliver the change that people in Middleton deserve?
On this, as on all things, my hon. Friend is a strong voice for the problems faced by her local people. I know that she raised those concerns about local services and resourcing challenges, particularly in Middleton, with Royal Mail. I understand that Royal Mail has recruited 17 more staff in the past few weeks, and that the Middleton delivery office is now fully staffed. As I say, I am discussing such issues with Royal Mail, and it recognises the need to improve.
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Assessment & feedback
Specific steps or timeline for improvements were not provided
Discussing Issues With Royal Mail
Recruiting More Staff
Response accuracy