Rail Passenger Compensation 2025-01-09
2025-01-09
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The MP from Cheltenham is concerned about the impact of Old Oak Common station development on rail passengers. He references the need for various forms of compensation to improve service quality and passenger experience.
I am concerned about the potential merits of compensation for rail passengers in Cheltenham due to the impact of the Old Oak Common station development. Compensation may come in many forms, such as better wi-fi on trains for business users, more rolling stock to prevent half-length trains at peak times, and investigations into turnaround times at Gloucester station that delay Cheltenham passengers significantly.
The Department continues to work closely with the rail industry to minimise the disruption to passengers on the great western main line during the new station’s construction and operation. Our priority is to mitigate the impact on passengers, as far as possible, by investing £30 million for service continuity during periods of disruption.
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Assessment & feedback
The Minister did not confirm whether all forms of compensation proposed are being looked into specifically.
Response accuracy