Pension Credit Processing of Applications 2024-10-29

2024-10-29

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Response quality

Questions & Answers

Q1 Partial Answer
Luke Evans Con
Hinckley and Bosworth
Context
One in four people waiting longer than 50 working days for their pension credit application to be processed, with a 152% increase in applications.
I am very grateful for the Minister's answer. I put in a written question to find out how long this would take, and almost one in four people who apply for pension credit are waiting longer than 50 working days for their application to be picked up, which takes us past Christmas and into the new year. That is before the 152% increase in applications referred to in the data released by the Government, so although I am pleased to hear that there are 500 more staff, could we hear how much extra funding is going in immediately to make sure those applications are processed this side of Christmas? Otherwise, pensioners are really going to struggle.
I am very pleased to say that there has been a 152% increase in the number of pensioners who are applying for pension credit. That is good news, and is a result of the pension credit awareness campaign that we have been running since early September. We are putting in place all the resources we can to process claims as quickly as possible.
Assessment & feedback
How much additional funding will be provided immediately to process the increased number of pension credit applications by Christmas?
Response accuracy
Q2 Partial Answer
Luke Evans Con
Hinckley and Bosworth
Context
Concern about pensioners losing their winter fuel payment due to eligibility for pension credit.
We on the Conservative Benches are deeply concerned about all those who will lose their winter fuel payments under Labour. Some pensioners will keep the winter fuel payment if they claim pension credit, but we know that some will not apply or will have difficulty applying. Can the Minister confirm how many people the Treasury assumes are eligible for pension credit but will not claim it, therefore losing their winter fuel payment, and what is the Treasury doing to close that gap?
As the hon. Gentleman will understand, the estimates of how many people might be eligible for pension credit are an imperfect science—they are based on a survey. Means-testing what is a very complex benefit, as all means-tested benefits are, requires an assessment of not only people's income but their savings; it is about pensioner household units, too, so it is a complex set of procedures.
Assessment & feedback
How many people will lose winter fuel payments and what measures are being taken to address this issue?
Response accuracy
Q3 Partial Answer
Nigel Huddleston Con
Droitwich and Evesham
Context
Representatives of Citizens Advice in St Albans are concerned about letters from the Department for Work and Pensions being sent out only in December to those they believe eligible.
On the winter fuel payment, the Government need to think again. I recently spoke with representatives of Citizens Advice in St Albans, who are deeply concerned that letters from the Department for Work and Pensions will be sent out only in December to people that it believes are eligible, meaning that many people may lose out. We have urged the Government to either reverse the cut and make it taxable or look at raising the pension credit limit. Could the Government confirm whether they are going to look again at any of the measures that we have suggested?
I welcome the hon. Lady to her place. I reassure her that we are writing to all pensioners—I do not know where she got that misinformation from—about the change in policy. For the first time, we are also writing to all pensioners in receipt of housing benefit to encourage them to claim for pension credit.
Assessment & feedback
Reconsidering reversing the winter fuel payment cut or making it taxable
Response accuracy
Q4 Partial Answer
Daisy Cooper Lib Dem
St Albans
Context
Concern about the impact of winter fuel payment changes and measures to assist pensioners facing higher heating costs.
We have also urged the Government to look at raising the pension credit limit. Could the Government confirm whether they are going to look again at any of the measures that we have suggested?
We have also ensured that the warm home discount scheme will provide £150 for low-income households, including pensioners.
Assessment & feedback
Reconsidering increasing the pension credit limit or other measures suggested to support those affected by winter fuel payment changes.
Response accuracy