<-- Back to petitions
Pre-payment meter energy customers and self-disconnection
P002792 - 17 January 2023
Presentations: 1
Presenters: 0
At a Glance
This petition concerning pre-payment meter energy customers and self-disconnection was presented to Parliament once by 0 MPs.
Issue Summary
The petition addresses the inequality faced by pre-payment energy customers, who are among the most vulnerable in society, as they can be disconnected from their energy supply with minimal debt, unlike standard credit or direct debit customers who receive more support and time to pay.
Action Requested
The petitioners request that the House of Commons urges the Government to issue a ban on ‘self-disconnection’ for pre-payment customers and ensure that these customers are given the same level of advice and support and the same length of time to pay as all other customers.
Key Facts
- 4 million pre-payment energy customers are some of the most vulnerable in society.
- 1 million pre-payment meter customers have disabilities.
- 3.2 million customers ‘self-disconnected’ last year, more than in the last 10 years combined.
- Pre-payment energy customers pay more per unit of energy and more in standing charges compared to standard credit and direct debit customers.
Presentation Timeline
MPs presented this petition on the following dates. Each card shows the presenters and any recorded remarks.
Presented
17 January 2023
No presenters recorded for this presentation.
▸
Assessment & feedback
Summary accuracy