← Back to House of Commons Debates
Cavity Wall Insulation: Complaints
16 March 2020
Lead MP
Chris Elmore
Debate Type
Adjournment Debate
Tags
EconomyEnergy
Other Contributors: 5
At a Glance
Chris Elmore raised concerns about cavity wall insulation: complaints in the House of Commons. A government minister responded. Other MPs also contributed.
How the Debate Unfolded
MPs spoke in turn to share their views and ask questions. Here's what each person said:
Lead Contributor
Opened the debate
The MP highlighted the issue of inappropriately fitted cavity wall insulation, affecting up to 3 million people. He explained that while cavity wall insulation can be beneficial when done properly, many installations have caused significant damage and high repair bills for homeowners due to shoddy workmanship or unsuitable properties. The MP called for an independent inquiry into the handling of complaints, more resources for CIGA (Cavity Insulation Guarantee Agency), a new separate body for dealing with complaints, and better regulation to prevent future issues.
Agreed that this is an issue where the Government’s intent has been abused by unscrupulous businesses.
Highlighted a constituent's case of cavity wall insulation issues and called for CIGA to be examined carefully.
Asked if people in need of compensation should receive action now, not just fine words from the Government.
Called for urgent justice for affected constituents and highlighted cases of widows being preyed upon by green deal sellers.
Suggested the Building Research Establishment undertake a survey to understand the scale of the problem and obtain redress for owners.
Government Response
The Minister acknowledged that some companies had installed cavity wall insulation in unsuitable homes using poor building practices, leading to issues. He stated that since January 2013, the Government has introduced new design and installation standards for its energy-efficiency policy, the Energy Company Obligation (ECO), to improve consumer protection. The Minister also mentioned ongoing work with Ofgem and other bodies to address this issue further. While expressing willingness to meet Chris Elmore to discuss specific cases, he emphasised that ECO remains committed to delivering cavity wall insulation as a cost-effective measure for reducing energy bills.
▸
Assessment & feedback
Summary accuracy
About House of Commons Debates
House of Commons debates take place in the main chamber of the House of Commons. These debates cover a wide range of topics including government policy, legislation, and current affairs. MPs from all parties can participate, question ministers, and hold the government accountable for its decisions.