The MP questioned the Government's inaction regarding failing rail operators, citing ongoing disruptions and economic impacts. She demanded binding remedial plans or penalties from operators and asked if the Secretary of State was preventing rest day working agreements.

The MP inquired about the less affected London North Eastern Railway services and advocated for a through train service from London via Market Rasen to Cleethorpes to alleviate pressure on TransPennine Express.

Over the past two days, TransPennine Express has managed to run a total of 42% of its timetabled cross-border services from Glasgow Central. That is from a timetable that was already slashed, as TPE struggled to provide even a basic service to passengers. Add to that the Avanti shambles and cross-border services are a disaster. It simply is not good enough, and there are real implications for the cross-border economy.

As someone who travels on the Avanti West Coast service on a weekly basis, I know that delays and cancellations are the norm. Customers are being charged unreasonable prices for a very poor service. Can my hon. Friend confirm that he is meeting Avanti regularly to discuss its performance, as well as giving it six months to roll out a recovery plan and deliver long overdue reliability for passengers?

Yesterday, the West Midlands Mayor was late for that meeting with the Secretary of State to discuss the problems on trains because her train was cancelled. My constituents in south Manchester do not want to hear that the Government are disappointed with the problems; they want to hear that some action is being taken.

I completely support the Rail Minister in his comments that something has to change and that we cannot go on as we are. Can he confirm that the pattern of performance and service levels is dramatically better for providers offering open access—in other words, competitive services—compared with some of the more traditional post-franchising ones such as Avanti? It is vital for passengers to have choice on the same track between different providers.

The Minister has just said that it is not a seven-day-a-week service, but actually it is not an any-day-of-the-week service currently. We have already heard from my hon. Friend the Member for Sheffield, Heeley (Louise Haigh) at the Dispatch Box that almost 40 services have been cancelled on TransPennine Express in just the last 24 hours in the middle of the working week.

Does the Minister agree with me that service levels across the country are just as important? There have been 10 negative stories in the last month about the c2c line, including signal failures, overrunning engineering works and rush-hour queues to buy tickets.

First and foremost, the train operators need to recruit and train more staff more quickly, and that would help to alleviate some of the strains we are working under. However, even when trains are working to timetable, travel times between cities and towns in the north of England are unacceptably slow—for instance, one hour and 20 minutes from Newcastle to Middlesbrough.

The service level at Taunton station is inadequate due to parking issues, accessibility problems, and poor staff-to-passenger ratios. The quality of stations impacts the overall railway experience negatively.

Urgently met with the Minister to mitigate disruption caused by restoring the Tyne bridge, given the current poor state of rail services in the north and a lack of investment.

Complained about inefficient services, late trains, poor ticketing systems, and shoddy customer service from Avanti rail services.

Asked about discrepancy in reported versus actual train cancellations by TransPennine Express, questioning if penalty calculations reflect passenger experiences.

Asked about Avanti's plan for driver recruitment and timetable changes, given previous issues with London Northwestern services.

Pressed the Minister for urgent remedial plans to restore services following years of known issues.

Asked about future steps if no significant improvements are seen from Avanti within six months.

Linked TransPennine Express issues to management failures by its parent company FirstGroup.

My constituents are fortunate to rely on both Northern and Avanti—it feels like they have won a ghastly lottery. Yesterday, I got an email from Steve, a constituent based in Ulverston, who travels from Kirkby to Whitehaven to work in Sellafield. He says that the trains are late and cancelled, that there are horrendous bus replacements and that, on return, there are direct trains that miss out the smaller stops. It is an unviable service. The service on Avanti is abysmal, but those who rely on smaller operators are also seeing a really bad service. With that in mind, will my hon. Friend confirm that he will do everything in his power to restore trains to a level of service that our constituents all deserve and expect?

Another month, another urgent question to discuss how companies such as Avanti are taking not only our constituents, but all of us, for mugs. As I have mentioned to the Minister before, we keep on getting claims of progress and improvement, but we continue to reward failure. Just last week, the last direct train from Manchester to Euston was at 2.15 pm. The Beveridge report was released 80 years ago, and one of the five giant evils it identified was idleness; we are certainly seeing that with Avanti, and I would argue we saw it from the Government prior to this mess as well. When will the Department stop idling and sort out this mess?

I put on record the usually good service that we receive from Southeastern workers. However, rail use is still not where it needs to be, and there is no doubt that days—indeed, now months —of strike action are affecting rail use and confidence in the railways. Can my hon. Friend confirm that he and his ministerial colleagues are doing everything they can to urge the unions to get around the table, end these strikes, and stop damaging confidence in all our railways?

I thank the Minister for his very concrete and helpful answers, as we would expect of him. As we approach the festive season, thousands of people—some of them my constituents—will be travelling from all over the United Kingdom of Great Britain and Northern Ireland, visiting their loved ones and friends this Christmas. The announcement of further rail strikes has stoked fear of disruption for so many, and has introduced uncertainty in their travel arrangements. What immediate steps are being taken to find a solution and ensure the smooth running of public transport as we come into the busiest weeks of the year, so that my constituents will know that they can travel and get where they are going on time?

The number of daily services from Carlisle and Penrith to Euston that my constituents use is significantly reduced from previous levels, and the services that are running are timetabled at a much longer length than they used to be. Despite that, the percentage of services that are running on time hardly hits double figures. It is not the fault of my fare-paying constituents that Avanti has chosen short-term cost savings over driver training. Why are we delaying the inevitable, and when will we strip Avanti of the contract?

My hon. Friend is right to point out the myriad issues that the railways face. Chiltern Railways serves a great many of my constituents, and delays, the use of shorter trains than expected and cancellations have crept in, when we never really saw that with Chiltern before. The difference seems to be Network Rail’s ability to allow flexibility in the timetabling for Chiltern to run additional services or move its rolling stock around. What can we do, with Network Rail, to get greater flexibility to allow Chiltern to serve its consumers much better?

I warmly welcome my hon. Friend’s work to facilitate the negotiations and encourage unions and rail providers to get to a deal that solves these issues. A month ago, however, the TUC paid fully for members of the shadow Cabinet to go to Madrid to get hints and tips from the Spanish unions on how to use hard-working union members to fulfil Labour’s objectives to fully disrupt the railway. [Interruption.] Will my hon. Friend join me in calling on Labour to get off the picket line and condemn the official and unofficial strike action that we are seeing?

This is not just about Avanti and Northern Rail. Commuters coming from Carshalton, Wallington, Hackbridge and Carshalton Beeches stations are also struggling because of morning commuter changes made by Govia Thameslink Railway. Will the Minister agree to another meeting with me and colleagues representing constituencies served by Southern and Thameslink to ensure that that issue can be tackled?