The Minister acknowledged the long-standing issues with service family accommodation and noted significant investment by the MOD, including a £173 million capital purchase of family homes in the UK. He highlighted improvements in customer satisfaction but admitted there are still challenges, particularly regarding damp, mould, heating and maintenance. The new Future Defence Infrastructure Services (FDIS) contract was introduced to improve response times and standards, although some difficulties have been encountered during its implementation. The MOD has taken measures such as establishing a dedicated hotline for specific concerns and improving triage processes. He announced further steps to address backlogs in gas and electrical safety certificates through an accelerated renewal process. Recent data shows significant progress with maintenance backlogs and complaint levels reducing significantly, although sustained performance is still required. The Minister emphasised the MOD's commitment to hold contractors accountable and improve conditions for service families.