Commons Sense

House of Commons · General Debate

Local Post Offices 2025-01-30

30 January 2025 · 36 other contributors

Opened by Gideon Amos LD Taunton and Wellington

Summarised by AI from the official record, so it can contain mistakes.

At a glance

Gideon Amos raised concerns about local post offices 2025-01-30 in the House of Commons. A government minister responded. Other MPs also contributed.

Key points

  • Post offices contribute an estimated 4.7 billion annually to the UK economy.
  • The recent changes to the Royal Mail universal service obligation have created uncertainty for post offices.
  • The Government is engaging stakeholders and plans to release a Green Paper for public input on the future of post offices.

How the debate unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said.

Opened the debate

Gideon Amos LD Taunton and Wellington

Post offices contribute an estimated £4.7 billion annually to the UK economy, generate an additional £3 billion in spending for surrounding businesses, provide essential services and support local businesses, serve as vital socioeconomic lifelines, and are particularly crucial for older and more vulnerable people who rely on post office services. Post offices must continue to play a role all throughout the week and not just during regular business hours. The recent announcement about changes to the Royal Mail universal service obligation has created uncertainty and potential negative impacts on the viability of post offices.

Other contributors (36)
  • Helen Hayes Lab Dulwich and West Norwood

    Post offices are crucial for small businesses that rely on them for banking, cash deposits, and parcel services. The erosion of high-street banking services places an even greater emphasis on the role of post offices.

  • Rachel Gilmour LD Tiverton and Minehead

    Post offices are vital in rural areas where there is no access to banks, providing essential services for farmers who deposit their money at these locations. The loss of post offices undermines the vitality of towns.

  • Richard Holden Con Basildon and Billericay

    Post offices are community hubs where the entire community comes together, serving a crucial role in local communities beyond just providing postal services.

  • David Mundell Con Dumfriesshire, Clydesdale and Tweeddale

    The statistics about post office services are skewed as some services provided out the back of vans for a few hours a week are counted as complete post office services. Complete post office services must be provided in all communities that need them.

  • Luke Akehurst Lab North Durham

    Franchised post offices, particularly those operated by WHSmith, are no substitute for Crown post offices and pose a risk of complete loss of post office facilities. The Government must ensure that post offices in WHSmith stores will be retained following any potential sale.

  • Martin Wrigley LD Newton Abbot

    Franchised post offices can provide a useful service but are not a substitute for the full Crown post office service. The distinction between Crown and franchised post offices must be heavily drawn.

  • Melanie Onn Lab Great Grimsby and Cleethorpes

    Crown post offices provide good jobs in local communities, support older populations, and offer a range of public services that franchises cannot match. The importance of secure, proper post offices is crucial.

  • Alex Mayer Lab Dunstable and Leighton Buzzard

    Post offices foster a sense of community pride and drive footfall to high streets. Since 2015, the constituency has lost 60% of its bank branches. The Government's £37 million investment is welcome but more needs to be done to ensure Crown post office branches are financially sustainable. Postboxes should be included as standard in new developments.

  • Rebecca Smith Con South West Devon

    The closure of Plymstock post office highlights challenges with the franchise model. The Post Office's offer to replace it with a local franchise is insufficient. Banking hubs could be an opportunity but must integrate proper postal services. Constituents need reassurance that these changes will solve the lack of post offices.

  • Anna Gelderd Lab South East Cornwall

    Gelderd highlights the potential closure of her Liskeard post office, emphasising the vital role it plays in providing financial services and access to cash for older residents and small businesses. She calls on the Government to ensure that further banking hubs are established to prevent rural communities from being left behind.

  • Alistair Carmichael LD Orkney and Shetland

    Carmichael criticises the incoherent approach of various Departments towards post offices, noting that while they claim post offices are essential for Government services, they also push digital by default policies. He expresses concern over the closure of Crown branches like Kirkwall's last Crown post office and demands a commitment to maintaining the same range of services and physical infrastructure.

  • Neil Coyle Lab Bermondsey and Old Southwark

    Coyle discusses the significance of his local London Bridge post office, which serves both residents and a vibrant business community. He expresses concern about its uncertain future despite Government commitments to funding and ensuring access to post offices in every community.

  • Gideon Amos Lab Taunton and Wellington

    The Government formally recognise that the UK-wide Post Office branch network is essential for economic infrastructure. Labour's manifesto aims to strengthen this network through consultation with stakeholders.

  • Congratulates Gideon Amos on securing the debate and thanks Nik Frost and Emily Pidgeon from his office for research support.

  • Gagan Mohindra Con South West Hertfordshire

    Post offices are critically important assets to communities, with many under threat. The closure of Chorleywood port office and the importance of community engagement during the pandemic highlight the value of post offices. Urges the Government to support post offices in remaining commercially viable.

  • Ben Coleman Lab Chelsea and Fulham

    The last remaining post office on King's Road faces closure, affecting older and disabled people who rely on it for bill payments and access to cash. Urges Post Office management to provide a full analysis of financial reasons for the decision and a detailed impact assessment.

  • Olly Glover LD Didcot and Wantage

    Post offices are vital community hubs, especially in rural areas. They offer essential services and human contact, but rising costs make it hard to sustain them. The MP calls for support for post office hubs and justice for wronged postmasters due to the flawed Horizon system.

  • Maureen Burke Lab Glasgow North East

    The MP is concerned about the decline of post offices in communities, highlighting issues like the Horizon IT scandal and the shift towards franchising. She expresses worry over WH Smith selling its high street stores and the impact on local jobs and services.

  • Matt Vickers Con Stockton West

    The MP emphasises the importance of post offices in community life, highlighting threats from modern technology, financial constraints, and shifting consumer habits. He raises concerns about closures due to national insurance tax raids and slashing of business rates relief.

  • Luke Akehurst Lab North Durham

    The Post Office’s corporate website rightly describes the corporation as an anchor of UK communities for centuries. Chester-le-Street has lost most of its high street banking branches in recent years, so it is more important than ever that this vital hub and delivery office remains open and accessible for my constituents.

  • Richard Tice Reform Boston and Skegness

    Post offices are the most important part of communities, and it is the elderly and the vulnerable who need them most. That is why I hope that the Government, given all their challenges, remember that this is not about the money. It is about the asset—the community hub of the post office.

  • Jessica Toale Lab Bournemouth West

    Members across the House have spoken eloquently about the importance of their local post office, particularly at a time when high streets across the country are suffering. The post office is usually the remaining thriving hub of activity on the high street.

  • Claire Young LD Thornbury and Yate

    In rural areas, such as my Thornbury and Yate constituency, post offices provide vital services that enable people to live their life. Since 2015, over 6,000 bank branches have closed across the country, making it harder for people to access their cash and use banking services.

  • Mark Sewards Lab Leeds South West and Morley

    Expresses concern over the future of the directly managed post office in Morley, noting its crucial role despite a slight decline in footfall. Requests assurance that services will remain available.

  • Clive Jones LD Wokingham

    Highlights concerns about potential branch closures and their impact on rural communities lacking public transport options. Calls for urgent government action to ensure the sustainability of post offices and consults with local communities before any closure decisions.

  • Clive Jones Con Wokingham

    Concerned about limited face-to-face banking services and long wait times at the WHSmith post office in Wokingham. Hopes for a banking hub to address the issue but application declined.

  • Harriett Baldwin Con West Worcestershire

    Commends post offices as essential community services, highlights threats posed by Labour's policies such as national insurance jobs tax and employment regulations. Discusses potential reduction in number of post office branches below 11,500 due to increased costs for businesses. Also raises concerns about Fujitsu contracts and Horizon scandal compensation.

  • Neil Coyle Lab Bermondsey and Old Southwark

    Questions the previous government's record on post office closures, challenging Dame Harriett Baldwin to answer how many Crown post offices were lost under Labour's tenure in government. Also raises concerns about business rates relief for post offices.

  • Ben Coleman Con Chelsea and Fulham

    Questions the impact of Horizon scandal on current financial issues faced by Post Office, also queries the awarding of new contracts to Fujitsu despite previous criticism from Labour when in opposition.

  • David Carmichael Con Inverness Nairn Badenoch and Strathspey

    The right hon. Member raises concerns about how information regarding post office closures was released to the public, questioning whether this manner is acceptable going forward.

  • Neil Coyle Lab Bermondsey and Old Southwark

    Inquires about the reduction in Crown post offices from 373 in 2010 to 115 by 2024, emphasising the importance of maintaining a strong Post Office network.

  • Gideon Amos Con Feltham and Heston

    Acknowledges the trusted status of post offices and highlights specific community services provided such as lost cats service. Expresses disappointment that banking hubs are not providing full post office services despite signage.

  • Luke Akehurst Lab North Durham

    Hon. Member for North Durham presented petitions regarding the post office in Wellington, highlighting concerns from local petitioners.

  • Jessica Toale Con Bournemouth West

    Hon. Member for Bournemouth West contributed to the debate on the future of local Post Office services.

  • Mark Sewards LD Leeds South West and Morley

    Hon. Member for Leeds South West and Morley contributed to the debate on the future of local Post Office services.

  • Neil Coyle Lab Bermondsey and Old Southwark

    Hon. Member for Bermondsey and Old Southwark continued his house-sitting services, making sure that the debate went on as needed and highlighted petitions regarding the post office in Wellington.

Government Response

The Minister emphasises ongoing efforts to compensate sub-postmasters affected by the Horizon scandal, increasing compensation significantly since June 2023. He outlines steps towards shaping the future of post offices through stakeholder engagement and a Green Paper for public input. The Government supports initiatives such as banking hubs to bolster commercial revenue and sustainability.

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